MAKE A CLAIM
If you need to make a claim, it is important that you tell us as quickly as possible by calling us on freephone number 0800 169 7733 between 9am and 6pm Monday to Friday. Alternatively, you can download either an accident claim form or a healthcare claim form below and send it to us.
When downloading the claim form, please also note that you need to download the Claims Guidance Notes for information on how to fill in the form.
Please note: The claim form should be completed and returned to the address stated at the bottom of the claims form within 30 days of downloading. You will not be issued with a claim number until we receive your completed claim form.
It is important that before you make a claim, you check your policy details to confirm that you are covered for whatever you are claiming for. If you are not sure, please contact us on 0800 169 7733 and we can discuss your claim with you, review your cover and any policy benefits you are entitled to.
Note: We want to keep down the cost of insurance for everyone, so whilst we aim to pay all genuine claims in full, we make careful checks to identify false or exaggerated claims. We exchange information with other insurers and the Association of British Insurers (ABI) and take other measures to prevent fraud. Making a false or exaggerated claim can lead to prosecution.
You can call our Fraud hotline in complete confidence on 020 8541 6085 if you think a false claim has been made.
Call Customer Services on 0800 169 7733