COMPLAINTS DATA
At Combined Insurance, our mission is to provide personal service and exceptional products tailored to help protect you and your family. We are proud of the quality of service we provide to our customers, but if our performance falls below the standard you expect then we encourage you to let us know.
Every six months we submit information to the FSA about the complaints we have received from our customers, including how many we have closed and how many we have upheld in the customer’s favour.
The details are shown below, but to put the numbers in perspective, this represents just 1.6 complaints per thousand policies in force
Firm Name: Combined Insurance Company of America
Other firms included with this report: Combined International Services Ltd
Period covered in this report: 1st July to 31st December 2011
Brands/trading names covered: Combined Insurance
| Combined Insurance | No. of complaints opened | No. of complaints closed | Complaints closed within 8 weeks (%) | Closed complaints upheld by firm |
|---|---|---|---|---|
| General Insurance & Pure Protection | 719 | 339 | 74% | 81% |
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