Customer Services

At Combined Insurance, we are passionate about listening and responding to the needs of our customers. We aim to deliver innovative products that exceed expectations, positive business practices that benefit the communities we operate in and service that is friendly, reliable and trustworthy.

Our Customer Services team is available to assist you on freephone 0800 169 7733 Monday to Friday between 9am and 6pm (except bank holidays)

  • Contact Us Find our telephone, fax, email and address details.
  • Make a Claim Find out how to make a claim if you’ve suffered an accident or illness
  • Change Customer Details Notify us of a change to your name, address and/or bank details
  • FAQs answers to some commonly asked questions.
  • Insurance Terms Find definitions of insurance terms and what they mean to you.
  • Customer Feedback If you have any questions, comments or ideas, we'd like to hear from you.

Combined Insurance is a trading name used by the ACE Group of Companies including ACE European Group Limited (AEGL)  & ACE Europe Life Limited (AELL). Combined Insurance’s general insurance products are provided by AEGL and its life assurance and permanent health products by AELL. AEGL (company number 1112892) & AELL (05936400) are registered in England & Wales with registered offices at 100 Leadenhall Street London EC3A 3BP. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. 

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